Policies

Text message terms

Origin Point Labs order updates by text message (SMS). Last updated September 28, 2026.

What this program is

Origin Point Labs, LLC (originpointlabs.com) sends transactional text messages about orders you place with us: order received, payment request, payment received, shipped (with tracking) and delivered. We do not send marketing or promotional texts.

How you opt in

Texts are optional. At checkout, customers may enter a U.S. mobile number and tick a checkbox that is not selected by default. The checkbox reads:

“Text me order updates (order received, payment request, payment received, shipped, delivered) at this number. Up to 6 texts per order. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required to buy.”

Consent is not a condition of purchase. We record the date, time and wording each customer agreed to. You can see the checkbox on our checkout page; this is how it appears:

Checkout form showing the unticked optional checkbox: Text me order updates at this number, with message frequency, rates, STOP and HELP instructions

Message frequency and cost

Up to 6 messages per order, sent only when your order changes status. Message and data rates may apply depending on your mobile plan.

How to stop or get help

Reply STOP to any message to opt out; you will receive one confirmation and no further texts. Reply HELP for help, or contact us at delivery@originpointlabs.com or through our contact page. Order updates continue by email if you stop texts.

Carriers and privacy

Carriers are not liable for delayed or undelivered messages. Mobile numbers and text-messaging consent are never shared with or sold to third parties or affiliates for marketing purposes. See our privacy policy.