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How and when your order reaches your laboratory. Last updated September 28, 2026.
Any shipping charge is shown in your order total before you place the order. When we offer free shipping, it is shown at checkout.
Orders ship within 1–3 business days after your payment is confirmed. Business days are Monday to Friday, excluding U.S. federal holidays. Orders confirmed after the day’s cutoff, or on weekends and holidays, begin processing the next business day.
Most orders arrive 2–5 business days after they ship. Delivery estimates come from the carrier and are not guaranteed; weather and carrier delays are outside our control.
We ship with USPS, UPS, FedEx or another reputable carrier, choosing the best option for your destination and package.
We ship only to addresses in the United States. We may decline orders to destinations where these materials cannot legally be shipped.
When your order ships, we email you the carrier and tracking number, and text you if you opted in to text updates. You can also check your order at any time from the status link in your confirmation email.
Vials ship lyophilized in protective packaging. Whether a parcel ships ambient or with a cold pack is decided at fulfillment for your destination and season. On arrival, store vials refrigerated at 2–8°C (36–46°F) and protected from light, as shown on the label.
Please double-check your shipping address. Contact us right away if it needs to change; once a package ships we cannot redirect it.
For damaged, incorrect or missing items, see our refund policy. Report problems within 7 days of delivery.
Questions: delivery@originpointlabs.com or our contact page.